Fulfillment Policy

About Us

Reflex MD is your virtual healthcare companion that empowers doctors and medical providers to deliver quality and affordable treatment for chronic medical conditions. We developed an innovative solution that leverages technology to connect customers and doctors directly. We are proud of our customer-first approach and are committed to ensuring that everyone has access to high-quality healthcare, regardless of their location or circumstances.

Refund policy

You can cancel your subscription anytime to prevent further charges for future billing periods. However, due to the nature of the medication, any monthly fees you have already paid cannot be refunded. We're here to assist you with any queries or concerns.Please note, we do not require a long-term contract. We provide a month-to-month service.

Delivery policy

It typically takes 3-6 business days for the pharmacy to process the order and then is shipped overnight. Overall, most clients receive their medication within 1 week after their prescription is created.

Return policy

Due to the nature of the medication, any monthly fees you have already paid cannot be refunded.

Cancellation policy

To cancel your ReflexMD Program membership, you may log into your Secure User account (click into the ReflexMD Program and select “Cancel Subscription” from the Program Details page), call us at (888) 807-2462, or email us. Cancellation is effective in 36 hours.


When joining ReflexMD you join our subscription service, it is easy to cancel anytime and you will only be charged for the product you have already received. Please note we provide a month-to-month service.


ReflexMD takes your security seriously. From PCI compliance to a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. For more information, please visit our privacy policy.

Payment methods

We accept most credit card providers like American Express, Visa, MasterCard, Discover and debit card payments or you may pay your bill online. Each monthly statement will indicate REFLEXMD in your secured environment transaction. ADD CC PICS


If you have any questions concerning our fulfillment policy, please contact us at:

ReflexMD, Inc.

2093 Philadelphia Pike Unit 2388

Claymont, DE 19703

1-888-807-2462 or at help@reflexmd.com